Patron Engagement Assistant – Casual (Competition #C24-05)
Cochrane Public Library (CPL) is looking for library lovers, relationship builders, and lifelong learners who would like to join our amazing team in providing outstanding service and experiences for our patrons! Our ideal candidate will be an all-around library champion with the skills necessary to build relationships with our patrons, identify their library needs, and provide personalized assistance and solutions in a variety of scenarios.
A friendly demeanor, positive attitude, and willingness to help and take on new challenges are a must in this role, as you represent CPL to our community and contribute to a fun, collaborative, and respectful workplace. We work as a team and practice our shared workplace values in all interactions with the public and with each other.
You will work to become knowledgeable and stay up to date with library materials, digital resources, program offerings, and many other services available at CPL so you can confidently share this information with patrons and provide the best service possible.
You will also be comfortable promoting and demonstrating the use of all technologies available at CPL (PC use, printing, scanning, photocopying) and the many available digital resources as you assist patrons with their technical challenges and questions. On the job training on specific equipment and programs used will be provided, along with ongoing opportunities for further skill development, but it is imperative that you can demonstrate an existing foundation of strong tech skills along with the confidence and willingness to share this type of knowledge in assisting others.
This role requires the ability to handle several types of tasks at a time and adjust quickly to changing priorities in what can be a very active and fast-paced environment. The ability to learn and follow policies and standard procedures is necessary, as well as the ability to apply critical thinking and good judgment to finding solutions for uncommon or challenging situations.
If you would like to work with us and think you are a good fit for this position, we would love to hear from you!